At PicklePalz, we are committed to protecting your privacy. This Privacy Policy and Terms of Use outline how we collect, use, and safeguard your personal information when you use our mobile application (the "App"), and the conditions under which you may access and use our services.
Privacy Policy
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, date of birth, phone number (optional), and profile information.
- Usage Information: Details of how you use the App, including frequency of use, features accessed, and interactions.
- Device Information: Type of device, operating system, app version, and device identifiers.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the App.
- Personalize your experience.
- Facilitate community connections and communications.
- Send updates, notifications, or service-related messages.
- Ensure compliance with our Terms and Community Guidelines.
3. Sharing of Information
We do not sell or rent your personal information. We may share your information with:
- Service Providers: To support our operations (e.g., hosting, analytics).
- Legal Requirements: To comply with legal obligations or protect our rights.
4. Data Security
We employ commercially reasonable technical and organizational measures to safeguard your data. While we strive to maintain the highest standards of security, no method of transmission or storage can be guaranteed to be completely secure.
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request corrections or deletion.
- Withdraw consent to processing.
- Request the deletion of a child's personal data by contacting us at support@picklepalz.net
6. Retention of Data
We retain your information as long as your account is active or as needed to provide services and comply with legal obligations. Data associated with inactive accounts is retained for a period of 12 months. Upon user request, all such data will be permanently deleted prior to this retention period.
7. Children's Privacy
PicklePalz is intended for users who are at least 13 years old. We do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected data from a user under 13, we will delete it promptly. If you believe this has occurred, please contact us at support@picklepalz.net
8. Third-Party Services
The App may contain links or integrations with third-party services. We are not responsible for the privacy practices of these services.
9. International Users
By using the App, you consent to the processing of your information in the United States and other countries where our service providers are located.
Terms of Use
10. Acceptance of Terms
By accessing or using PicklePalz, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please discontinue the use of the App.
11. Description of Service
The App is designed to enhance your pickleball experience by allowing you to:
- Schedule games with friends.
- Chat with other players.
- Upload photos and videos.
- Manage and track scores.
- Locate nearby pickleball courts.
12. Eligibility
You must be at least 13 years of age to use the App. If under 18, you confirm your use is with parent/guardian consent.
13. User Responsibilities
- Use the App for lawful purposes only.
- Maintain confidentiality of your credentials.
- Do not share illegal, harmful, offensive, or infringing content.
- Report inappropriate behavior to help maintain community safety.
14. Content Ownership
Your content (photos, videos, scores) remains yours. You grant us a non-exclusive, revocable license to use it for operating the App.
15. Prohibited Conduct
- No impersonation or false identity.
- No malware, harassment, or hate speech.
- No phishing, spamming, or circumventing app security.
16. Location Data
The App may collect your location to help you find nearby courts and improve features. This data is not shared without your consent.
17. Payments and Subscriptions
Some features may require payment. Payments are non-refundable unless stated. Transactions are securely processed by third parties.
18. Limitation of Liability
- We are not liable for App errors or data loss.
- We are not liable for issues arising from in-person games.
19. Termination
We may suspend or terminate accounts for violating these Terms.
20. Updates to Terms
We may update these Terms. Continued use of the App signifies acceptance.
21. Governing Law
These Terms are governed by Florida law. Disputes will be resolved in Florida courts.
22. Eligibility
You must be at least 13 years of age to use the PicklePalz App. By using the App, you confirm that you meet this age requirement. If you are under 18, you agree to use the App with parental or guardian awareness and guidance.
23. Communication Guidelines
Users are expected to communicate respectfully and responsibly within the app. Adults should use caution when interacting with teen users (ages 13–17). Any inappropriate behavior may result in account suspension and may be reported to legal authorities. We may monitor user interactions to promote safety and compliance with community standards.
24. Contact Information
Email: support@picklepalz.net
25. Privacy Policy
Please refer to the Privacy Policy above for details on data handling.
26. Disclaimer
The App is provided "as is" without guarantees. We do not guarantee availability or accuracy.
27. General Liability
We are not liable for third-party services linked within the App. Use at your own risk.
This document complies with Apple's App Store Guidelines, Google Play Store policies, COPPA, and U.S. privacy laws.